Privacy Policy

Last Updated: September 2026

Sofia Refrigeration (“Sofia Refrigeration,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, contact us, submit an inquiry, request a quotation, purchase our products, or communicate with us through our digital channels.

1. Personal Data We Collect

We may collect information that you voluntarily provide to us when you:

  • Submit a contact or inquiry form
  • Request a quotation
  • Request information about our products or services
  • Place an order through our website
  • Contact us by email, telephone or WhatsApp
  • Subscribe to our marketing communications
  • Otherwise communicate with us through our website or digital channels

Depending on how you interact with us, the information we collect may include:

  • Name
  • Company name
  • Email address
  • Phone number or WhatsApp number
  • Payment and transaction information, where applicable
  • Billing or delivery information
  • Business license (for registered company accounts)
  • Details of your inquiry or requested products and services
  • Any other information you choose to provide

When you visit our website, certain technical and usage information may be collected automatically through cookies, pixels, tags and similar technologies. This may include:

  • IP address
  • Browser type and device information
  • Pages visited and session information
  • Referring URLs
  • Cookies, pixels, tags and similar tracking technologies

2. How We Use Your Personal Data

We use the information we collect to:

  • Respond to inquiries and quotation requests
  • Provide information about our products and services
  • Process and fulfil orders
  • Arrange deliveries and provide customer support
  • Communicate with you regarding your inquiry or order
  • Improve our website and services
  • Measure the effectiveness of our advertising campaigns
  • Measure leads generated through our online advertising
  • Send marketing communications where permitted and where you have provided the required consent
  • Protect the security and proper operation of our website

We only collect and use personal data for purposes that are relevant to our business, reasonably necessary for the services we provide and permitted under applicable law.

3. Website Inquiries and Lead Forms

When you submit an inquiry, contact form or quotation request through our website, we use the information you provide to respond to your request and provide the relevant products or services.

We may contact you by email, telephone or WhatsApp regarding your inquiry.

We may retain inquiry information where reasonably necessary to manage customer relationships, follow up on requests, maintain business records or comply with applicable legal requirements.

4. WhatsApp

Our website may provide a link or button that allows you to contact Sofia Refrigeration through WhatsApp.

When you choose to contact us through WhatsApp, the information you provide, such as your name, telephone number, messages and inquiry details, may be used by Sofia Refrigeration to respond to your request, provide product information, prepare quotations and provide customer support.

Your use of WhatsApp is also subject to WhatsApp’s applicable terms and privacy policy.

5. Cookies and Similar Technologies

Cookies are small text files stored on your device when you visit a website. They help websites remember information, operate properly, understand how visitors use the website and, where applicable, measure advertising performance.

Our website uses cookies and similar technologies, including pixels, tags and other tracking technologies, to support website functionality, understand how visitors interact with our website, measure website traffic and performance and, where applicable, measure the effectiveness of our marketing and advertising campaigns, including leads and conversions generated through online advertising.

These technologies may include essential cookies required for the website to function, analytics cookies used to understand website usage, and advertising or measurement technologies used to assess campaign performance and conversions. Some cookies, pixels, tags or similar technologies may be provided by third-party analytics or advertising service providers. Where required by applicable law, non-essential cookies and similar technologies will be used in accordance with the choices or consent you provide through our website’s cookie preferences. You can also manage or disable cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

6. Sharing of Personal Data

We may share your personal data with third-party service providers where reasonably necessary to operate our business and provide our products and services.

These may include:

  • Authorized payment gateways
  • Delivery and logistics providers
  • Website hosting and technical service providers
  • Website analytics, advertising and conversion-measurement service providers
  • Email marketing service providers

Payment card details, where applicable, are processed directly through our authorised payment gateway. Sofia Refrigeration does not store full payment card details on its systems.

7. Marketing Communications

We may send you marketing communications about our products, services, offers, projects and other relevant business information where permitted under applicable law and, where required, with your consent. We may also use information about inquiries, website interactions or previous purchases to make our communications more relevant, where permitted by applicable law.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us directly. Where marketing communications are sent through another channel, such as WhatsApp, you may ask us to stop sending marketing messages through that channel.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, fulfilling orders, maintaining business records, resolving disputes and complying with legal obligations.

You may request deletion of your personal data, subject to applicable law and any applicable requirements to retain certain information.

9. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, misuse, alteration, disclosure or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, services or platforms, including social media and communication services.

If you choose to access a third-party service, your use of that service is subject to the third party’s own terms and privacy policy.

Sofia Refrigeration is not responsible for the privacy practices or security of third-party websites or services.

11. Your Privacy Rights

Subject to applicable law, you may have certain rights in relation to your personal data, including the right to request access to, correction or deletion of your personal data and, in certain circumstances, to object to or restrict certain processing or request the transfer of your personal data.

Where we rely on your consent to process personal data, you may withdraw that consent, subject to applicable legal requirements.

To exercise any applicable privacy rights or make a privacy-related request, please contact us at sales@sofiaref.com.

12. International Data Transfers

Some of our service providers may process or store personal data outside the United Arab Emirates. Where personal data is transferred internationally, we take reasonable steps to ensure that such transfers are handled in accordance with applicable data protection requirements.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Sofia Refrigeration
Email: sales@sofiaref.com
Phone: +971 4 268 4999
WhatsApp: +971 50 674 8459

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable requirements.

Any updated version will be published on this page with the revised “Last Updated” date.